Help Center

Find answers to commonly asked questions about PeopleSmart, data, and membership.

Questions Most Commonly Asked Questions

I can’t sign into my account. What do I do?

To sign in, enter the email address and password you registered with into the respective login and password fields. (You can check if you are already signed in by looking in the upper right hand corner of our website. You’ll see your name if you are signed in.)

If you've forgotten your password, please enter your email address on the Password Reset page. You’ll receive an email with your password reminder and sign-in instructions.

If you're still having trouble with your login, please submit a ticket to our customer support department and we'll get to the bottom of it.

Forgot my password. How do I reset it?

If you've forgotten your password, please enter your email address on the Password Reset page. Enter the email address you used when creating your account and click "Reset Password". We'll send you an email with instructions on how to reset your password.

If you're still having trouble with your login, please submit a ticket to our customer support department and we'll get to the bottom of it.

How do I change my password and login credentials?

To change your email or password, sign in, go to the "My Account" section , which can be found from the dropdown menu under your name in the top right corner. Then select "Settings", where you can update or change your email or password.

How do I change my billing options or cancel my trial or membership?

You can manage your subscriptions when you are signed into your account. Sign in and select "My Account" which is listed under your name in the top right corner of the site. On the "My Account" page, select "Membership," and then select "Cancel Membership," where you can follow the cancellation prompt. If you have more than one type of subscription, you will need to manage each one individually.

How do I remove or change the information that appears about me on PeopleSmart?

We take your privacy very seriously. To be removed from our directory or manage your listing, please use our simple opt-out request form. For further resources on how to protect your online identity, visit Identity.com, which is PeopleSmart’s sister site and an identity management tool that helps you control your personal data and manage your credibility online.

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